Frequently Asked Questions
Payments
How secure is shopping online? Is my information secured?
We use a 256-bit SSL encryption on all transfers. The encoded data of your request (name, address etc.) can’t be read by third party. Transactions / credit card information is secured by Paypal.
Would I be able to pay cash upon delivery? Will I be able to cc you the money since I do not own a credit card?
I’m afraid as of now, our operations are limited to credit/debit card and Paypal. This is to guarantee our clients get their customer security. In the nearest future, we could possibly accept payment upon delivery though. In case you don’t own Paypal or a credit card, you could possibly get someone to assist you with the transaction.
Paypal
Paypal provides buyer protection and is favorable to customers by offering a risk-free gateway with perfect refund policies. For this reason, we recommend making use of Paypal to carry out your payments here confidently without credit card issues.
What if I don’t have a Paypal Account?
You don’t have to possess a PayPal account to pay: you may enter your credit card details at PayPal and finish your payment. You don’t have to sign up with PayPal either to complete the transaction.
Troubleshooting Paypal Payments
1. I am not getting redirected to PayPal
Many site issues can be caused by corrupt cookies or cache; Please consider deleting your cookies / cache to resolve this.
2. PayPal is not accepting my credit card
Make sure you check thoroughly the details entered at PayPal to know if all are accurate. If the credit card you’re trying to use is already linked to your paypal account, you won’t be able to use it unless you log into your account. If this doesn’t help, you always have a choice using another credit card.
3. I am unable to locate a “pay with debit or credit card” option
It is sometimes due to your current location, or in some instances, Paypal might believe you own a Paypal account by checking your cookie information. You could try deleting your cookies to bypass this.
Shipping
I just placed an order, when will it ship?
Please allow 4-7 days manufacturing and preparation time for your order to be dispatched.
How long does delivery take?
12 – 60 Business days
There are some situations and circumstances which we don’t have control over such as natural disasters, weather, holidays, and so more that could cause us to postpone your shipment. While most packages arrive on time, our carrier may as well experience situations or circumstances that could possibly cause delay.
Would I be able to cancel my order?
If you cancel your order within 24 hours and item not shipped, you’ll receive your refund immediately. Just send us an email with “CANCEL” in the subject line.